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Updated 14th September 2020

Cookies Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with the best experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small text file which we store within your computer’s web browser. We use the following cookies:-

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

You can find more information about the individual cookies we use and the purposes for which we use them in the list below:-

Cookies: .AspNetCore.Antiforgery, .AspNetCore.Cookies

Purpose: Set by .Net, required to authenticate you securely when you first sign into the application.

Cookie: ARRAffinity

Purpose: Set by .Net, required for scaling the application to cater for varying customer traffic.

Cookie: ai_user

Purpose: Set by Azure App Insights allows user analytics to help improve our site and measure customer traffic.

Cookie: FlowSession

Purpose: Improves performance of the site by storing frequently-accessed data.

Cookie: loginEmail

Purpose: Securely stores your ‘Remember Me’ details to automatically reauthentication if you do not ‘Sign Out’ of the site.

Cookie: flow-cookie-policy

Purpose: Records that you have seen and acknowledged that this site uses cookies.

Cookie: JWToken

Purpose: Used to verify your identity when using the software.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our site.


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